Refund policy
Website refund policy www.catsafe.fr
applicable as of 01/03/2021
ARTICLE 1. PARTIES
This refund policy applies between Picox, SASU, share capital: 3000 €, registered with the RCS of Nanterre in France on 25/04/2014, under number 802248278, registered office: rue Victor Griffuelhes, France, phone: +33972563062, email: contact@catsafe.fr, VAT number: FR52802248278, hereinafter "the Publisher" and any person, natural or legal, private or public law, registered on the Site to purchase a Product, hereinafter "the Customer".
ARTICLE 2. DEFINITIONS
« Customer »: any person, natural or legal, private or public law, registered on the Site.
« Site Content »: elements of any kind published on the Site, protected or not by intellectual property rights, such as texts, images, designs, presentations, videos, diagrams, structures, databases, or software.
« The Publisher »: Picox, SASU in its capacity as the publisher of the Site.
« Internet user »: any person, natural or legal, private or public law, connecting to the Site.
« Product »: any item of any kind sold on the Site by the Publisher to Customers.
« Site »: website accessible at the URL www.catsafe.fr, as well as related sub-sites, mirror sites, portals, and URL variations.
ARTICLE 3. SCOPE
The Site is freely and freely accessible to any Internet user. Browsing the Site implies acceptance by any Internet user of these general conditions. Simply connecting to the Site, by any means whatsoever, including through a robot or a browser, will constitute full and unconditional acceptance of these general conditions. When registering on the Site, this acceptance will be confirmed by checking the corresponding box.
The Internet user acknowledges having fully read and accepted them without restriction.
Checking the above box will be deemed to have the same value as a handwritten signature by the Internet user. The Internet user acknowledges the evidential value of the automatic recording systems of the Publisher and, unless they provide proof to the contrary, waives the right to contest them in case of dispute.
These general conditions apply to the relations between the parties to the exclusion of all other conditions, including those of the Internet user.
Acceptance of these general conditions implies that Internet users have the necessary legal capacity for this, or failing that, that they have the authorization of a guardian or curator if they are incapacitated, of their legal representative if they are minors, or that they hold a mandate if they act on behalf of a legal entity.
ARTICLE 4. PURPOSE OF THE SITE
The Site's purpose is the sale of Products to Customers.
ARTICLE 5. ORDER STEPS
5.1. Order
In order to place an order, Internet users can select one or more Products and add them to their cart. The availability of Products is indicated on the Site, in the descriptive sheet of each item. When their order is complete, they can access their cart by clicking on the button provided for this purpose.
5.2. Order validation by the Internet user
By viewing their cart, Internet users will have the ability to verify the quantity as well as the nature of the Products they have chosen and can check their unit price, as well as their total price. They will have the option to remove one or more Products from their cart.
If they are satisfied with their order, Internet users can validate it. They will then access a form where they can either enter their login credentials if they already have them, or register on the Site by completing the registration form with their personal information.
5.3. Payment by the Customer
Once they are logged in or after they have fully completed the registration form, Customers will be invited to check or modify their delivery and billing details, then will be invited to make their payment by being redirected to the secure payment interface bearing the mention " order with payment obligation " or any similar wording.
5.4. Order confirmation by the Publisher
Once payment is effectively received by the Publisher, the latter undertakes to acknowledge receipt to the Client electronically within a maximum of 24 hours. Within the same timeframe, the Publisher commits to sending the Client an email summarizing the order and confirming its processing, including all related information.
ARTICLE 6. PRICES - PAYMENT
6.1. Prices
The applicable prices are those displayed on the Site on the day of the order. These prices may be changed at any time by the Publisher. The displayed prices are only valid on the day of the order and do not apply for the future.
Prices indicated on the Site are understood to be in euros, all taxes included, excluding delivery fees.
6.2. Payment method
The Client can make payment via Paypal or Klarna. Credit card payments are made through secure transactions provided by Société Générale.
For payments by credit card, the Publisher has no access to any data related to the Client's payment methods. Payment is made directly to the banking institution.
In case of payment by money order, check, or bank transfer, delivery times only start from the date the payment is received by the Publisher.
6.3. Invoicing
The Publisher will send or make available to the Client an invoice electronically after each payment or upon receipt of the package. The Client expressly agrees to receive invoices electronically or in paper form.
6.4. Non-payment
The agreed payment dates cannot be delayed under any pretext whatsoever, including in case of dispute.
Any amount not paid on the due date will automatically and without formal notice incur late payment penalties calculated based on a rate equal to 3 times the legal interest rate, without this penalty affecting the enforceability of the principal amounts due.
Furthermore, any late payment will result in the defaulting Client being charged collection fees amounting to 40 euros, the immediate demand for all remaining amounts due regardless of the agreed deadlines, increased by a penalty of 20% of the amount as a contractual penalty clause, as well as the possibility to unilaterally terminate the contract to the Client's fault. This clause is part of the provisions of article 1152 of the civil code allowing the judge to reduce the penalty if the judge considers it excessive.
6.5. Retention of title
The Products sold remain the property of the Publisher until full payment of their price, in accordance with this retention of title clause.
ARTICLE 7. COMPLAINT - WITHDRAWAL – WARRANTY
7.1. Customer service
The Site's customer service is accessible from Monday to Friday from 09:00 to 18:00 at the following non-premium rate phone number: 0972563062, by email at: service-clients@catsafe.fr or by postal mail at the address indicated in article 1 of these general conditions. In these last two cases, the Publisher commits to providing a response within 5 working days.
7.2. Right of withdrawal – Distance selling
This article 7.2 applies to the Client having the status of consumer within the meaning of the preliminary article of the Consumer Code.
7.2.1. Conditions for exercising the right of withdrawal
In accordance with the legislation in force regarding distance selling, the Client has a period of fourteen full days to exercise their right of withdrawal without having to justify reasons or pay penalties, except, where applicable, for return costs.
The right of withdrawal only comes into effect if the product has not been installed on the railing. The client is fully aware at the time of purchase that the % success rate mainly depends on the nature of the cat and that the seller cannot in any way predict either the character of the cat or the expected deterrent effect.
The period mentioned in the previous paragraph starts either from the day the distance contract is concluded for contracts relating to the provision of a service and/or the provision of digital content not supplied on a tangible medium, or from the receipt of the good by the Client or a third party, other than the carrier, designated by them, for contracts for the sale of goods and service contracts including the delivery of goods.
In the case of an order for several goods delivered separately or in the case of an order for a good composed of lots or multiple parts whose delivery is staggered over a defined period, the period starts from the receipt of the last good or lot or the last part. For contracts providing for the regular delivery of goods over a defined period, the period starts from the receipt of the first good.
When the fourteen-day period expires on a Saturday, Sunday, or public holiday or non-working day, it is extended until the next working day.
The withdrawal decision must be notified to the Publisher at the contact details indicated in Article 1 of these general terms and conditions by means of an unequivocal statement. In any case, the Publisher will send the Client an acknowledgment of receipt of said withdrawal by email as soon as possible.
7.2.2. Effects of the right of withdrawal
The Client returns or hands over the products to the professional or to any person designated by the latter, without undue delay and, at the latest, within fourteen days following the communication of their decision to withdraw.
When the right of withdrawal is exercised, the professional is required to refund the Client all amounts paid, as soon as possible and no later than fourteen days from the date on which this right was exercised. If applicable, the professional may delay the refund until the Products are recovered or until the Client has provided proof of shipment of the Products, whichever occurs first. Beyond this, the amount due shall, by operation of law, bear interest at the legal rate in force, as specified in Article L. 242-4 of the Consumer Code.
If applicable, the professional shall make the refund using the same payment method used by the Client for the initial transaction, unless the Client expressly agrees to the use of another payment method and provided that the refund does not incur any costs for the Client. However, the professional is not required to refund additional costs if the Client has expressly chosen a delivery method more expensive than the standard delivery method offered.
The direct costs of returning the Product are borne by the Client. These costs are estimated at a maximum of 11 euros if, due to its nature, the Product cannot normally be returned by post.
The Client's liability is only engaged with regard to the depreciation of the Product resulting from a poor functional analysis before the product is installed on their balcony.
The conditions, deadlines, and procedures for exercising the right of withdrawal are set out in the standard form provided at the end of these general terms and conditions.
7.2.3. Exclusions from the right of withdrawal
The right of withdrawal does not apply, in particular, to contracts:
- for the supply of goods made according to the Client's specifications or clearly personalized;
- for the supply of goods likely to deteriorate or expire rapidly
ARTICLE 8. FINAL PROVISIONS
8.1. Applicable Law
These general terms and conditions are subject to the application of French law.
8.2. Modifications of these general terms and conditions
These general terms and conditions may be modified at any time by the Publisher. The general terms and conditions applicable to the Customer are those in effect on the day of their order or their connection to this Site, any new connection to the personal space implying acceptance, if applicable, of the new general terms and conditions.
8.3. Disputes
Under Ordinance No. 2015-1033 of August 20, 2015, any disputes with a consumer Customer that may arise in the context of the execution of these general terms and conditions and for which an amicable solution could not be found between the parties must be submitted to Medicys: www.medicys.fr.
Furthermore, the consumer Customer is informed of the existence of the online dispute resolution platform, accessible at the following URL address: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.
Any dispute relating to this contract or connected with it shall be settled by arbitration in accordance with the rules of the Digital Institute of Arbitration and Mediation: www.fast-arbitre.com.
8.4. Entirety
The invalidity of one of the clauses of this contract shall not result in the invalidity of the other clauses of the contract or of the contract as a whole, which shall remain in full effect and scope. In such a case, the parties shall, as far as possible, replace the annulled stipulation with a valid stipulation corresponding to the spirit and purpose of these terms.
8.5. Non-Waiver
The failure by the Publisher to exercise the rights granted to them under these terms shall in no case be interpreted as a waiver to assert said rights.
8.6. Telephone Solicitation
The Customer is informed that they have the option to register on the telephone solicitation opt-out list at the address http://www.bloctel.gouv.fr/.
8.7. Languages of these general terms and conditions
These general terms and conditions are offered in French.
8.8. Unfair Terms
The provisions of these general terms and conditions apply subject to compliance with the mandatory provisions of the Consumer Code concerning unfair terms in contracts concluded between a professional and a consumer.